AMIR G Ovl
map-marker Rialto, California

Customer service

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I had a life threatened objected that I prevented from occurring damage me of swallowing and all I get back in return is we can send you coupons from that almost happening. That's like a slap in the face for me being cooperative and trying to work a deal with them. Obviously that metal spring came from their warehouse because it was in the bottom of the ice cream tub
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User's recommendation: The ice cream may have another surprise inside

AMIR G Ovl
map-marker Stockton, California

Customer feedback

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Dreyers - Customer feedback
Dreyers - Customer feedback - Image 2

Honest I love dreyers ice. After several I had it never disappointed me.

One day I had came from work to have my cookies and cream ice cream. Wanted to get a bowl ready , but I seen there was just a equal amount of scoops inside. Long story short, I had the first full scoop in my mouth. Seemed like a big ice chunk.

Luckily I did not swallow. But then as the ice melting I felt and tasting a medal material. Spitted it out and was a metal spring. Next day I spoke with a supervisor from the factory and said we will get down to business but I'd have to send the piece I found in it back.

So I did, my fault . After that.

No body contacted me and the just disclosed we would send you a couple coupons for our apologies. I will never support these killers again

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Pros:
  • Fresh
Cons:
  • Business

Preferred solution: For almost swallowing a machine item of theres, I should get some great pay from them. But if I had choked on it. Would of been a different story

User's recommendation: If something like this happens to you. They would say it wasn't them

Linda A Dxo

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Verified Reviewer
| map-marker Marbella, Andalusia

HOLLOW CENTER

When we bought bought the ice cream we were excited to try the flavor. However, when we went to dish it up the center of it was hollow. And we only had half of the ice cream that we paid for. Ice cream tastes wonderful and our mouths were watering to have more but we were cheated by not getting any amount that we had paid for.
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Loss:
$6
Pros:
  • Great taste
Cons:
  • Center of the ice cream was hollow container was not full

Preferred solution: Price reduction

Anonymous
map-marker Rockland, Massachusetts

ROLO ice cream has no ROLO

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I just finished a pint of ROLO ice cream by Dreyer's and have to say I'm so disappointed that I had to send feedback. There was not one bit of ROLO. If I hadn't read the front, I never would've known that was the flavor. They need to do better. As of now, I will never purchase their ice cream again. I feel taken advantage of. :(
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User's recommendation: Avoid ROLO by Dreyer's

Jadarrius Ydo

Recent months Last 2 purchases were terrible

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Last 2 purchases taste terrible now it use to taste good now it's just fillers and corn syrup. It's disgusting need actual ice cream I'm no longer going to be buying Dreyers,Bryers, etc. Id rather by local or Ben and Jerry's I heard Hans is good too. Dryers use to be my go to with rocky road now it's awful.
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Loss:
$14
Pros:
  • Great image advertising
  • Fully stocked on shelves
Cons:
  • Filled with fillers and corn syrup hardly icecream
  • Use to be a good quality trusted brand

Preferred solution: Would prefer they go back to actual icecream but that's on them if they want to keep customers

User's recommendation: Ben and Jerry's or your local ice cream shops

Anonymous
map-marker Rosemead, California

Neither the store nor Dreyers can keep this product stocked like they used to. Oh Well! Evidently the distributor isn't interested in keeping it stocked at Rancho Palos Verdes.

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Items not being stocked Smart & Final. "Peanut Butter Park" Store #306 Rancho Palos Verdes. (310) 832 - ****
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User's recommendation: Select Alternatives. Thrifty ice Cream sells a good Peanut Butter ice Cream. I don't like the name "Pissed Customer" it's not true. I just like the product, but now will need to find an alternative.

Anonymous
map-marker Plainfield, New Jersey

Asking about a flavor

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Totally disappointed 1000% you got rid of your banana peanut butter chip flavor. THE BEST EVER!! Any my frozen guy was surprised said it def sold. Not happy at all.
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Lawrence M Wdp

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Adelaide, South Australia

Question about product

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Dreyers - Question about product
Dreyers - Question about product - Image 2
Dreyers - Question about product - Image 3
Air pocket was noticed as soon as I attempted to serve it to my guest. Product was delicious. I will continue to purchase
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Preferred solution: Have product corrected with quailty control

Patricia D Yyh

Worst ice cream ever

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New ice cream flavors by Hagen daze ice cream they taste like ice with unexplained pits of gross stuff in there they have the nerve to say there better then Ben and Jerrys Id eat cat food before this gross excuse for ice cream again
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Loss:
$12
Pros:
  • Thought they were good quality ice cream
Cons:
  • New flavors are gross black and white cookie
  • What ever happened to rum raisin
  • Summer berry cake pop and dolce leache

Preferred solution: Apology

User's recommendation: Never buy

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Joshua Tree, California

Problem with the cookies n cream ice cream NO COOKIES

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Dreyers - Problem with the cookies n cream ice cream NO COOKIES
Dreyers - Problem with the cookies n cream ice cream NO COOKIES - Image 2
Dreyers - Problem with the cookies n cream ice cream NO COOKIES - Image 3
I bought a 3 quart tub of cookies n cream ice cream. There were no cookies. Im very disappointed in dryers for not having a complaint line. So far nothing has been resolved. Terrible customer service and unreliable ice cream quality. Sad.
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Dennis Wrp

Dryers ice cream is AWESOME you need to try it you will BE HOOKED

Items that I purchased was freezer burned was melted some then refrozen had hard ice chips all over then I've been getting these ice cream for over a year faithfully every Sunday I buy 8 boxes this the first time I've ever had this happen to me I too
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Loss:
$42
Cons:
  • Good ok

Preferred solution: Full refund

Tamara P Swg

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Erlanger, Kentucky

Quality

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Dreyers - Quality
Dreyers - Quality - Image 2
Updated by user Apr 02, 2022

No update but this process is longer than should be but maybe that's the point...hopefully not

Original review Apr 02, 2022
My complaint is pretty much a quality issue and it's regarding 4 different boxes: 2 purchased at the same time the others a few days later. They are the Outshine fruit bars the singles having 12 in a box and tasted like it had something in it that it wasn't supposed to or missing something in it period, not sure but was disappointingly/ not usually disgusting.

The other 3 boxes have 6 bars in each box and in 1 box, it had something in it that should NEVER be in a fruit bar let alone food! The others had either 1 little tiny Pea size of fruit in it but mostly none at all in a "Fruit" bar... usually there's so much great taste and lots of fruit in each bar.

I am usually happy with the whole thing/experience so just very disappointing & especially considering the price. Thanks
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Loss:
$35
Pros:
  • Usually great taste and good quality product
  • Great taste
Cons:
  • Locatjon and price n sadly
  • Recent flavor n quality

Preferred solution: Let the company propose a solution

User's recommendation: Please don't buy any until they six this quality issue, they're usually amazing fruit bars

Anonymous
map-marker San Francisco, California

To carry the products

I own val de Cole wines and spirits in San Francisco I buy from gold rush distributing is there another distributor that carries your products?
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User's recommendation: Good products

karolin g Azt

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Verified Reviewer
| map-marker Fontana, California

Complain about the ice cream. there are metal shavings in the ice cream

We bought the Dryers Vanilla Bean ice cream and we found metal shavings in it which made us sick. I can send you pictures. My phone number is 818-679-****. please respond. thank you
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Preferred solution: compensation for making us sick

Featured
Candy G

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Verified Reviewer

Found teeth pieces in my ice cream

Dreyers - Found teeth pieces in my ice cream

Bought some churn ice cream from hyvee. That evening when i fixed me a bowl of it, i felt something hard in my mouth.

Took it out to see what it was and it was pieces of a tooth. It wasnt mine cause I have dentures.

I have not heard anything back from them. That is the most discussing thing to find that i had in my mouth.

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Loss:
$4

Preferred solution: Let the company propose a solution

6 comments
Guest

Go to the local news with your story....you will hear from them - guaranteed.

Guest

As a dental hygienist, those look more like unpopped popcorn than teeth… jus sayin

Jonathan K Hym
reply icon Replying to comment of Guest-2038327

Does not look like unpopped popcorn.

Guest
reply icon Replying to comment of Guest-2038327

They could be baby teeth, even worse. Where’s the rest of the baby?

Guest

Thank you for sharing that's disgusting!!!

Guest

I couldn't understand the english! (Or spelling) However,who would put teeth in ice cream?

Wouldn't they want to keep them? How do you know they are teeth?

If so I would try and get someone with knowledge to get Counsel. And go into litigation.You could have been ill if you swallowed them.

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Janis L Izu

Where is chocolate chip?

I haven't been able to find regular Dreyers chocolate chip ice cream in months? How come? It's my favorite!!
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Preferred solution: Let the company propose a solution

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